We are a home-based small business located in Calgary, AB, Canada, focusing on enhancing life quality for small animals. We value all pets need, happiness, and health. Feel free to leave us a message though chat or email, we are more than happy to discuss about anything to give our furry critters a better life.

You can always check out as a guest on our site! But by a simple login, you can access your order history and remember your billing info to make your future orders easier.

Not sure what your furry baby like or want to try everything? Try out our gift box or trial sized items available at our Esty shop at critterwonderland.etsy.com We got you covered for the shipping fee. Due to shipping rules, we have to separate free-shipping gift boxes with larger pack items. You can also order from email. Message for more customizations.

Yes! We offer free domestic shipping for orders over CA$60.

Your order will be packed and ready within 1-3 business days.

Most orders will be shipped 2-8 business days, PO box and rural area might take more time based on the area. If you have questions, please contact us via online chat or email!

Please look through your order detail and make sure you entered the right billing information. You should include full address information. Recommend leave a phone number if it is a PO box or apartment address. Please leave a message or email immediately before a shipping label is created. If a package is already in transit we cannot update your billing information.

Yes! We can arrange free pick up within Calgary with no minimal order required. Send us a message through chat, email or text message and we are more than happy to discuss a time with you! Free local delivery over CA$60.

There are some possible reason of this. Please do following: 1.Try to ask the members of the household or neighbour or employees/co-workers to check if they picked up parcel for you, 2.Some rare cases the final mile courier delivered your parcel to wrong address. In this case, you might wait the parcel re-delivery until tomorrow morning. 3.Check the parcel around the premise such as back yard, under the door, under the porch etc. Sometimes couriers will deliver parcel to those common areas. 4.Some couriers will leave a notice/door tag. Parcel should be picked up by instruction given on the notice/door tag. Otherwise just contact us as soon as possible and we are happy to resolve this.

Sorry we currently do not offer free shipping at this time.

Your order will be packed and ready within 1-3 business days.

Most orders will be shipped 2-14 business days. If you have questions, please contact us via online chat or email!

Please look through your order detail and make sure you entered the right billing information. You should include full address information. Recommend leave a phone number. Please leave a message or email immediately before a shipping label is created. If shipping label already created, carrier won't allow us to update your billing information.

There are some possible reason of this. Please do following: 1.Try to ask the members of the household or neighbour or employees/co-workers to check if they picked up parcel for you, 2.Some rare cases the final mile courier delivered your parcel to wrong address. In this case, you might wait the parcel re-delivery until tomorrow morning. 3.Check the parcel around the premise such as back yard, under the door, under the porch etc. Sometimes couriers will deliver parcel to those common areas. 4.Some couriers will leave a notice/door tag. Parcel should be picked up by instruction given on the notice/door tag. Otherwise just contact us as soon as possible and we are happy to resolve this.

We do accept return within 14 days of package received date, but we do not accept exchanges at the time. Item should be returned in their original state and not be opened or damaged. All returning expenses are responsible by the sender. Thanks for your understanding.

We do accept return of unopened product in their original packaging within 14 days. You can email us at mochipifriends@gmail.com Please include: your order number and reason for return. All returning expenses are responsible by the sender. Unfortunately, we cannot cover your return postage. Please ensure the package is returned safe, we won't be able to refund if item is lost or damaged in transit. Thanks for your understanding!